Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. If your order has not yet been dispatched, your refund will be processed in-full, as soon as possible. Used, opened, and/or final sale items cannot be returned.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note, refunds may take up to ten business days to show on your account due to varying processing times between payment providers.
Steps To Return Your Order
1. Make sure that your order qualifies
Unused and unopened products may be returned within 14 days of receipt.
2. Return your order and packing slip
Please send your order and its original packing slip to:
Day One, vl. Verino Popovic
Attn: Returns
ul. Stjepana Radica 40
47000 Karlovac
Croatia
Please note that return postage is the responsibility of the customer unless the item is incorrect/faulty.
3. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note, refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact support@dayonepaper.com.