FAQs
What payment methods you accept?
At this moment we only accept payments made by PayPal.
When will my order ship?
Standard orders are typically processed between 1-3 business days.
Do you ship internationally?
Yes, we offer international shipping across the globe. Day One Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.
When can I expect my order to arrive?
SPECIAL NOTICE: Due to increased order volume in holiday season, there may be a delay in processing and/or shipping your order. Thank you for your patience!
Orders are processed and delivered Monday through Saturday, excluding holidays.
Please note that orders from outside of the EU may be subject to customs fees at the border and these will vary depending on your country. Day One Paper Co. is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
EU Shipping
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Aland Islands, Bouvet Island, Holy See (Vatican City State), San Marino.
Orders are dispatched in 1-3 working days* and sent via national postal service which is estimated to take 3-15 working days.
*If your order includes an item marked as "Preorder", the remain of your order will be held until the preorder item is ready to ship.
Please note that all shipping times are estimates provided by national postal service and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country.
International Shipping
Canada, Mexico, United Kingdom, United States, China, Japan, Singapore, South Korea, Taiwan.
Dispatched in 1-3 working days* and sent via national postal service which is estimated to take 15-30 working days.
*If your order includes an item marked "Preorder", the remain of your order will be held until the preorder item is ready to ship.
Please note that all shipping times are estimates provided by national postal service and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country.
What if the item is missing, damaged or defective?
If your item is missing, please wait at least 15 days after placing your order before contacting us. Occasionally, postage can take longer than expected.
Please report any damaged or missing items to support@dayonepaper.com within 7 days of delivery.
Do you accept returns?
Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Click here for more information.